Shipping & Returns

Shipping of Retail Purchase :

Please note that order processing time may take 5 days before we ship out the goods. We send the International parcel by TNT Express (approx 5-7 working days) & local parcel by JNE Reguler (approx 3-4 working days). Tracking number of the parcel will appear on our website for your reference (please log in). You can also track your goods using the airway bill number  in :

  • JNE official website : www.jne.co.id (for Indonesian Customer)
  • TNT official website : www.tnt.com (for International Customer).  

We pack the jewelry with plastic (individually) then we put them inside the jewelry paper box with insert. To prevent damage during shipments, we then put them inside the outer box and send it to your address.

Please provide us your correct address and phone number as there will be charges for re-sending / re-routing the goods (if the address is wrong or for other reasons).

Freight and handling fee of shipment are ALL FREE for local area in Indonesia and also for international shipment. 

 

Return of Retail Purchase :

Your items are always be checked by our quality control before we send it. Since each items are made to order, sales on artisticaindo.com and from Artistica Jewelry stores and workshop are final sale, no returns, no cancellations and no exchanges.